Plan. Write. Deliver.
Sage Content is a consultancy that provides documentation solutions to support your company, service, or product.
Services
Why hire a documentation specialist?
Your documentation should showcase the the resources, time, and care that you've invested into bringing your product or service to market. Our goal is to help our clients create a professional and cohesive documentation suite that:
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uses consistent language and styles to elevate your product, service, or brand
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leverages the best tools for single sourcing and source control to eliminate duplicated effort
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makes the content scalable to simplify on-going maintenance
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functions for both web and print outputs to support flexible delivery methods
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targets content to meet the specific needs of your audience to ensure information is relevant, accurate, and clear
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Enhance the User Experience
More consumers are reporting that documentation and training weigh heavily into their decision when they are choosing a product or service. Companies are now investing in usability, design, support, and documentation to enhance the end-to-end user experience.
Meet Regulatory Requirements
If your industry has specific labeling or documentation requirements, we are practiced at interpreting guidelines and creating documentation processes that fit seamlessly into your existing workflows to create traceability and compliance without unnecessary overhead.
Reduce Support Costs
Good documentation means fewer calls to support and happier users who are confident and self-sufficient. Clear and accessible documentation also ensures that your support staff have all the information they need to efficiently handle support calls or deployments.
Ace Due Diligence
Money can be left on the table during an acquisition if the purchaser feels that the documentation is insufficient. If an acquisition is in your future, Sage Content can ensure your documentation is thorough and accurate.
Retain Knowledge
Siloed, fragmented, or disorganized documentation can be a hinderance to daily workflows, implementations, and production. Allow us to collect, record, and present information in a way that your whole team can access it and benefit from it.
Reinforce Your Brand
Your documentation is a representation of your company's product or service. We compile a style guide and authoring guidelines to ensure your documentation uses consistent language, tone, and styles to reinforce your brand.
About
Alicia Newell
With 15 years of experience in technical writing, Alicia is recognized for her expertise in the medical device and healthcare industries. She has collaborated with technical and clinical experts across health teams, software companies, and manufacturers to create a breadth of clinical, technical, and promotional documentation for IT professionals, developers, clinicians, end-users, and patients.
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With extensive experience in regulated industries, Alicia approaches documentation with a strong focus on patient safety and regulatory compliance, balanced with a practical and collaborative approach to achieving project goals.
As needed, Alicia leverages her network of documentation, design, and technical professionals to ensure every project benefits from the right knowledge, tools, and perspectives.
Alicia is hands down one of the best, most competent writers I've ever worked with. I was fortunate to work with Alicia several years ago at BlackBerry and enthusiastically embraced the opportunity to work with her again more recently. If you have the opportunity to work with Alicia, I would highly recommend you do it. Her professionalism, sense of humour, and uncanny ability to intuit just what you need is well worth it!
Jennifer Krul, Director of UX
Alicia is an expert at her craft and consistently produces top-notch technical documentation. Her ability to communicate complex technical concepts in a clear and concise manner is truly impressive, and her independence and reliability make her an asset to any team. Alicia always meets deadlines and is able to work effectively under pressure. Her professionalism and reliability make her a pleasure to work with. I would highly recommend Alicia to any organization in need of an excellent technical writer.
Andrew Volkening, VP of Product
I work with a variety of start-up and scale-up organizations in the MedTech space, and Alicia is my go-to for technical and user documentation. She constantly produces documentation that is clear and concise and expertly tailored to the target audience - whether that's IT professionals or clinical end users. As well, Alicia provides excellent guidance regarding documentation management best practices that really helps young companies better manage and grow their content libraries.
Laurie Lafleur, Founder, Reimagine Health IT Consulting